- Shipping & Returns
Shipping & Returns
We proudly stand behind the quality of our products! Items purchased online can be returned for a refund. To receive a refund, item(s) must be returned within 10 days of your receipt of the order. Please return items to:
Island Lavender LLC
1309 Range Line Road
Washington Island, WI 54246
Return shipping is the responsibility of the customer. Used items will not be eligible for a refund. Please email us at firstname.lastname@example.org listing the items being returned, a brief explanation and your order number. The credit card used for the purchase will be the credit card that receives the refund.
Items purchased in the store must be returned within 10 days of purchase for store credit only.
We currently ship FREE within the Continental U.S., Hawaii and Alaska. After placing your order, you will receive a confirmation e-mail for your order. Our preferred shipper is the United States Postal Service.
We ship within 24 hours of receipt of every order for in-stock items. USPS Priority Mail typically delivers within 2-3 days after shipment for states contiguous to Wisconsin and 3-4 days for all other states.
Although we pack all of our products carefully, damage may occur during shipping. If you receive goods damaged in-transit, please contact us within 72 hours of receipt at 920-737-1531 or by email at email@example.com. In order to resolve your shipping problem as soon as possible, we ask that you keep all of the packing material and boxes.